WPG Americas, Inc. is a fast growing distributor of electronic solutions partnered with leading edge technology manufacturers to support customers at all phases of their design, development and production cycles. As a division of WPG Holdings, one of the world’s largest electronic component distributors, we are in a prime position to expand our global footprint in the Americas.

We have a dynamic, entrepreneurial corporate culture that recognizes achievement and encourages creativity and self-initiative. At WPGA, you can be part of the team working in a competitive and challenging industry where you can make a difference every day. We offer employees career opportunities with competitive compensation and benefits programs, including medical, dental, short and long term disability, life insurance, paid time off and a 401k plan. In addition, we have ongoing training programs to help you get up to speed quickly and support professional growth.

If you are interested in joining a winning team, growing your career and contributing to the success of a fast growing organization, then you should be working with us!

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QUALITY ASSURANCE SPECIALIST


In this role you will process day to day operations necessary to maintain WPGA’s AS9120/ISO9001 Quality Management System, communicating and coordinating with several internal teams, management, and outside entities, as necessary.

Location | Scottsdale, AZ


Job Description

  • Manage and maintain document control system
     - Maintain document control employee viewing access portal on intranet
     - Coordinate with all teams to create/revise instructions, forms or other documentation, process document
       control review/approval and maintain records
  • Manage and maintain the Corrective Action Process, maintain CAR records, CAR reporting
     - Review customer returns to determine if CAR is required
     - Lead or assist in Corrective Action Investigations and reviews
     - Monitor customer feedback/complaints and report to management as applicable
     - Coordinate response to customer complaints and follow through to completion
  • Manage and Maintain training system and records
     - Coordinate employee training with team managers
     - Coordinate with HR to assure new hire set-up in training system
     - Maintain current employee training requirements
  • Coordinate with team managers, supervisors and employees to identify and report potential risks
    or opportunities for improvement
  • Assist in coordination of annual customer satisfaction survey
  • Monitor On-Time Delivery Performance and prepare management reporting
  • Work in cooperation with applicable managers to maintain current supplier register
  • Assist in processing of customer quality information requests or surveys
  • Assist in preparing bi-annual Management Review reporting


Qualification

  • College degree or high school with technical training and/or work experience equivalent
  • 3-5 years of experience working with core quality management processes or related experience in a
    distribution or manufacturing environment
  • ISO 9001 or AS9120 experience is preferred but not required
  • Microsoft Office skills required with strong Word, PowerPoint and Excel skills preferred
     - Ability to utilize Microsoft Office to track and prepare data reporting
  • Detailed oriented and highly organized
  • Ability to coordinate tasks through to completion with multiple departments or team members.
  • Ability to multi-task on several projects at once
  • Strong mathematical, reasoning and problem-solving skills
  • Excellent verbal and written communication skills



Customer Service Representative


In this role you will assist in various aspects of support for the office in general; assisting Inside Sales with daily tasks; Outsides Sales with specific requests; and management with projects as required. Manage support functions for Inside and Outside Sales and Sales Management; customer service responsibility and office support.

Location | Scottsdale, AZ


Job Description

  • Provide customer service support to existing sales team
  • Expediting PO’s for customer orders
  • Manage Quote log for wins/losses
  • Assist with updating backlog
  • Occasional customer interface via email and phone
  • Managing calendars, emails and meeting scheduling and coordination
  • Preparing presentations and correspondence
  • Data entry functions, order entry, expediting, margin review
  • Filing, answering telephone, ordering supplies
  • Other projects as assigned


Qualification

  • Prefer 1-3 years' experience in related sales and electronic distribution
  • Excellent oral and written communication skills
  • Must be extremely flexible due to the changing priority of project initiatives
  • Must possess superior interpersonal, analytical and organizational skills
  • Must have great attention to detail in planning and documentation
  • Self-motivated, client-focused and possess the ability to work well under pressure
  • Ability to work independently or with sales people


Preferred Qualification

  • Bilingual - Spanish



Inside Sales Representative


As a Inside Sales Representative you will be responsible for performing the tactical sales activities of the business, servicing requirements for parts; responding to inquiries; opening new accounts; expediting orders; developing business relationships with new and existing customers; and coordination with other Sales department personnel to perform joint activities and projects. Work with the field sales team and supplier partners to generate sales growth and enhance gross profit. In addition, proactive call outs to find new customers for WPGA.

Location | Scottsdale, AZ


Job Description

  • Work closely with the managing tactical sales operation process – order entry new account set ups, servicing customer requests and expediting orders
  • Interacts internally with various departments – product, warehouse, field sales and management
  • Uses basic knowledge of product line cards matching product offerings/solutions to customer needs, business analysis, competitive landscape, ROI measurement, challenges and obstacles
  • Coordinate quoting, booking and tracking business to other geographic regions
  • Responsible for maximizing billings, net revenue and gross profit
  • Prioritize customers and opportunities with greatest potential for success


Basic Qualification

  • 1 to 3 years sales experience with a proven record of growth in a business-to-business environment
  • Ability to build influential relationships with customers, suppliers and co-workers
  • Excellent presentation, written and oral communication skills
  • Effective negotiation skills
  • PC proficiency in the MS Office tools (Excel, Word, Power Point)
  • Bilingual – Spanish a plus


Preferred Qualification

  • Bachelors’ degree and/or certification
  • Experience with CRM tools and account profiling a plus



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